The service we offer is ground/fixed base microwave wireless Internet. Our service utilizes IEEE 802.11abgn, 2.4/5.8 GHz spectrum. This means it is not satellite Internet where the signal travels to space and back. Our service is similar to cell phone tower technology. Higher Speed Internet has Internet towers or relays located all over the East Mountain area.
If your home is in the line of site to our towers you will qualify for our service. We then install a microwave radio and point it to our relay network. From this device we install a category 5 OSP cable from the radio to your computer or router.
Your installation includes wireless service and you be provided a wireless router. The router will enable you to directly connect to three computers as well as multiple devices wirelessly.
Data rates can vary depending on, but not limited to terrain, network utilization, etc. (See Our Terms Of Service)
Higher Speed Internet reserves the right to refuse service to anyone.
Standard Installation – Client Buys Equipment $323.06.
Ask about our Installation Specials & RV Installation Specials
(All pricing subject to change – please confirm your pricing before scheduling your installation)
Our monthly fees are dependent on the service package you select.
See our Billing Policy page for package pricing.
Your service comes with a wireless router so you can connect multiple devices to use your service.
Our core competency is Internet delivery. We understand the frustrations of having all of these toys that can be networked together and not knowing how to do it. We are capable of assisting you with getting these toys connected online.
Hooking up your toys to your network and making them functional online is a value added service we can perform for $80 per hour with a one hour minimum charge, this charge is for us to come out to your home. If you need this extra service please make arrangements at the time you schedule your installation. Sometimes we recommend you bring in the equipment and we are able to get them to connect to your router for free. Call us for details in regards to your particular situation.
HSI does not throttle speeds to any website. HSI does block port 25 to prevent spamming.
You own the equipment, unless under special promotion, this avoids lengthy contracts between our company and our clients.
Currently we provide the microwave wireless high speed Internet to the following communities in the East Mountain Area:
We anticipate additional communities in the near future.
This service is a best effort service. We provide our clients the most bandwidth we are capable of providing. That being said typically we can provide 2 megabit per second to 15 megabits per second of download transfer rates, and 1 megabits per second to 5 megabits per second upload transfer rates. This of course depends on network traffic, and what you want to pay us for.
We currently have a 10 gigabit fiber optic wave into Albuquerque and a 1 gigabit licensed microwave uplink over the Crest into Albuquerque for redundancy. HSI is the only wireless provider in the area with this upstream uplink. All others are at 1 gigabit.
Standard installation is mounting a radio or fiber optic NID on the exterior of your home or business, running a CAT 5E cable from that point into a central part of your home or business. If that is not possible and we need to run cable in the attic or under the home or business to the central location in your home or business, $80 per hour per man will be added for this convenience.
We will make every attempt to connect all of your Internet gizmo’s to your new connection. The only applications we support are our Internet and email, (if you want an email address). Other applications such as Dish, Direct TV, Hulu, Amazon Prime and any voice services are not our responsibilities. These are applications that run on a broadband connection and we are not responsible to make them work. Spending more than 20 minutes trying to connect these applications will cost $80 per man per hour past 20 minutes.
No we do not offer those services, however, we can try to point you to the known best providers that works well on our network.
Yes we can and we can recommend an economical solutions for your situation. This is a value added service, e.g. $80 per hour per man, if called out to your home or business.
We do not limit the amount of data that flows to you. So you may leave music streaming all day long or watch all the streaming media you desire without worrying about paying more or being choked down like many internet companies impose.
If you download a tera byte of data in a given month and call to complain about your speed we will inform you that it is physically impossible to download that much data on a service that does not perform to what we provide you.
To ensure quality bandwidth to all customers on our network we reserve the right to contact and/or temporarily data limit clients whose total usage reaches 1 terabyte or more. This policy is in place to provide adequate bandwidth for all clients on our network.