Frequently Asked Questions

Engineering the Connection. Respecting the Mountain.

What makes HSI unique?
We are local engineers. We don’t just “plug and play”; we custom-engineer every installation for the specific terrain of your property. HSI stands for Honest Sincere Interactions, and we live by that.

Do you raise prices every year or demand long-term commitments?
No. In 26 years of business, we have never raised the price of an existing plan on our neighbors. Furthermore, we feature transparent Month-to-Month Service Agreements with absolutely NO 1-to-3 YEAR CONTRACTS and zero early cancellation fees. You stay because you love the service, not because you are trapped.

Why does HSI cost more than “100 Meg” plans from others?
There is a difference between “Marketing Speed” and “Delivered Speed.” Many providers oversubscribe their towers—selling more than the equipment can actually handle. At HSI, we engineer conservatively. We only sell what we can actually deliver during peak evening hours. You aren’t paying for a “hopeful” number; you’re paying for a reliable, engineered pipe.

Are there data caps or limits?
No. All standard residential and enterprise plans come with completely UNLIMITED DATA and NO DATA CAPS. Stream, work, and connect without hidden metrics or sudden bill shock.

Why is a Managed Router required?
Many “smart” devices, like Google Nest or Ring cameras, can consume 100% of your upload bandwidth without you knowing it. Our managed router acts as a Traffic Controller—we “tune” those devices so your home stays balanced and fast.

How does HSI compare to Starlink or Satellite in the East Mountains?
Unlike “space-based” internet that can suffer from latency and weather-fade, our grounded connection is engineered specifically for the New Mexico terrain. We offer a local connection you can trust, with support from neighbors who live where you do. Compare our engineering to satellite here.

How do I join, and who owns the gear?
We keep options clean and transparent. When connecting your property, you choose the equipment setup that works for your budget:

• Equipment Ownership: You can choose to purchase the installation equipment we provide. This includes a professional grade radio, all mounting gear, the cable, POE device, router, and all power cords. With this option, the equipment is yours to keep forever, and no hardware return is necessary if service is ever canceled.
• Ongoing Promotion: If you’re looking for the most budget-friendly installation, this option is for you! With this promotional offer, all required installation hardware is provided on a loan basis. If service is canceled, the core installed hardware will need to be returned to ensure no unreturned hardware fees apply.

What is the typical property installation process?
We mount a professional grade radio to your roof or eaves and run a clean, shielded Cat5e cable into your home. From there, we’ll place and program your managed router. We take immense pride in our “Electrical Standard” wiring—no sloppy cables hanging loosely off your house fascia.

What if my Wi-Fi doesn’t cover my whole property?
If you need signal in a workshop, separate garage, or horse barn, ask us about a Point-to-Point bridge link. We can route a dedicated wireless pipe anywhere you need it on your land.

⚡ FREE SERVICE CALLS for “Acts of God” — Straight Talk on “Acts of Dog”

Tired of corporate providers charging an arm and a leg just to look at your connection? At HigherSpeed, service calls for network diagnostics, system health, and natural “Acts of God” (lightning strikes, high mountain winds) are completely FREE. We maintain our infrastructure on our dime.

However, physical property damage caused by domestic “Acts of Dog”—like a playful puppy treating your outdoor Cat5e link line like a chew toy—is the homeowner’s responsibility. If a pet takes down your line, don’t worry! Call the office and we’ll deploy a tech quickly to swap the cable for a simple, honest hardware replacement charge.

“We stay until it’s fixed. Hallelujah for local service.”