Why is it called Higher Speed Internet?

It's an acronym for Honest Sincere Interactions. We believe in high-speed rural internet with local integrity.

What if my dog chews the cable?

It happens! We charge a $155 equipment retrieval fee for damaged hardware, but we'll get you back online with a neighborly handshake.

Can you hook up my Dish Network?

We specialize in 'Grounded' High-Speed Internet. While we don't install Dish, we provide the bandwidth that makes streaming services work better than satellite ever could.

No. We win your business every month with service, not with fine print.

Do you offer a referral program?

Yes! If you refer a neighbor, we'll give you a credit as a thank you for growing our local community.

Billing Policy

Honest Pricing. Local Engineering. Straight Talk.

Dear Higher-Speed Customer: As we grow and refine our internal processes, we want to ensure our billing is as reliable as our internet. We prioritize uptime and clarity in everything we do.

Straight to the point: Please keep your email and phone number current. Email is our primary way of sending your “data pipe” updates and invoices.

Your Billing Cycle

15th of the Month: Invoices generated and emailed (pre-pay for coming month).

1st of the Month: Payment is due in full.

10th of the Month: Grace period ends.

11th of the Month: Unpaid accounts are “Late” ($10 fee) and service may be redirected.

All services are month-to-month. You are committed from the 1st to the last day of each month. Account Cancellations: Simply submit your written cancellation notice before the 15th of the month, and we will ensure your account is cleanly closed out by the final day of that current month.

Payment Options

We make it easy to stay connected. We accept Visa, MasterCard, Amex, Discover, E-Checks, and Cash.Access Client Portal & Pay Online

Other Ways to Pay:

By Phone: Call 505-867-3298 to speak with a friendly neighbor.
In Person: Visit us at 2304 US RT 66, Moriarty, NM. We’d love to see you!
(Office Open to the General Public: Monday – Friday, 8:00 AM – 4:00 PM)
By Mail: PO Box 220, Edgewood, NM 87015.

Our Engineered Packages (Broadband Facts)

High-Speed Wireless Solutions

Wireless Lite (8M x 2M)	$53.79/mo
Wireless Basic (10M x 3M)	$80.71/mo
Wireless Plus (12M x 4M)	$102.25/mo
Wireless Pro (15M x 5M)	$113.02/mo
Wireless Extreme (25M x 5M)	$118.03/mo
Gamer’s Package (50M x 50M)	$125.00/mo

Next-Gen Fiber (FTTH)

Fiber Basic (50M x 50M)	$53.79/mo
Fiber Ultra (100M x 100M)	$113.02/mo

Discounts & Perks

Pre-pay Savings: Take 5% off for 6 months or 8% off for a full year.
Referral Blessing: Tell a friend! If they join, you get a free month of service.
Military & Ministry Discounts: We support those who serve country and community. Call 505-867-3298 for details.

Equipment Ownership & Returns

There are two ways equipment is handled at HSI:

Ownership: If you purchased your equipment package at install, it is yours to keep forever.

Termination & Returns: If service is terminated under our loan promotion, the primary electronic hardware (the external radio receiver, the interior power supplies, and your managed router) must be returned to our Moriarty shop within 10 days of your disconnect date.

If equipment is not safely returned, or if you request an on-site technician deployment to unmount and decommission the site for you, a flat $155 Equipment Retrieval Fee will be charged to the account balance.

The Fine Print

If a check is returned (NSF) or a payment is declined, a $54.10 fee applies. Accounts over 90 days past due will be turned over to collections. No credits or refunds are issued for down times incurred.

Hallelujah for your business! We appreciate the opportunity to be your local provider.

Office Hours: Monday – Friday: 8:00 AM – 4:00 PM | Saturday & Sunday: Closed